Refund and Returns Policy

Effective Date: 11th June, 2025
Company: Bahesu Foods Resources Limited
Website: www.bahesufoods.com

At Bahesu Foods Resources Limited, we take pride in the quality and freshness of our food products. Your satisfaction is important to us. If for any reason you are not fully satisfied with your purchase, please review our policy below for guidance on returns and refunds.

1. Return Eligibility

We accept returns and offer refunds or replacements only under the following conditions:

  • You received a damaged, spoiled, or expired product.

  • You received the wrong item (not what you ordered).

  • The product has a quality issue that makes it unsuitable for consumption or use.

To be eligible, the issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

Due to the nature of our products, we do not accept returns on:

  • Perishable goods that were correctly delivered and not damaged

  • Opened or used products (unless spoiled)

  • Items returned beyond the 48-hour window

  • Products damaged due to improper handling or storage after delivery

3. How to Request a Return or Refund

To request a return, refund, or replacement:

  1. Contact us within 48 hours via:
    📧 sales@bahesufoods.com
    📞 +260 778697402

  2. Provide the following details:

    • Full name and contact number

    • Order number or proof of purchase

    • Description of the issue

    • Photo or video evidence of the product condition

  3. Our team will assess your request within 2 business days and provide a resolution.

4. Refunds (If Approved)

If your refund is approved, it will be processed using your original payment method (e.g., mobile money, bank transfer), or issued as store credit upon request.

  • Refunds are typically processed within 5–7 business days.

  • Shipping or delivery fees are non-refundable, unless the error was on our side.

5. Replacements

If you prefer a replacement product instead of a refund, we’ll deliver it at no extra cost, depending on stock availability.

6. Cancellations

Orders can be cancelled before dispatch only. Once the product is out for delivery, cancellation may not be possible. To cancel, contact us immediately via phone or email.

7. Contact Us

If you have any questions or concerns about this policy, please reach out to us:

Bahesu Foods Resources Limited
📧 Email: sales@bahesufoods.com
📞 Phone: +260 778697402
📍 Lilelelo UCZ Complex, Mongu-Lusaka Road, Mongu, Zambia
🌐 www.bahesufoods.com