Privacy Policy

Effective Date: 11th June, 2025
Last Updated: 11th June, 2025
Company Name: Bahesu Foods Resources Limited
Website: www.bahesufoods.com
Location: Lilelelo UCZ Complex, Mongu-Lusaka Road, Mongu, Zambia

At Bahesu Foods Resources Limited, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or make purchases from us.

1. Information We Collect

We may collect the following personal data from you:

  • Contact information: Name, email address, phone number, physical address

  • Order details: Products ordered, delivery preferences, and billing information

  • Payment information: (e.g., mobile money transaction ID, bank transfer confirmation—Note: we do not store card or PIN numbers)

  • Website usage: IP address, browser type, pages visited, and referral links

  • Social media interactions: Messages or comments through platforms like Facebook, WhatsApp, Instagram, etc.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders

  • To deliver your goods and manage customer service inquiries

  • To send updates, promotions, and order confirmations

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with:

  • Delivery partners: To deliver your orders efficiently

  • Payment processors: For secure transaction verification

  • Legal authorities: When required to comply with the law or to protect our rights

4. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your data

  • Request deletion of your data (subject to any legal obligations)

  • Opt-out of marketing emails or messages at any time

To exercise these rights, please email us at sales@bahesufoods.com.

5. Data Protection & Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encrypted connections on our website

  • Secure storage systems for order and contact information

  • Strict access controls for employees and service providers

6. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. These help us:

  • Remember your preferences

  • Analyze website traffic

  • Deliver targeted promotions

You may choose to disable cookies in your browser settings, although some website features may not function properly.

7. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Bahesu Foods Resources Limited
📧 Email: sales@bahesufoods.com
📞 Phone: +260 778697402
📍 Address: Lilelelo UCZ Complex, Mongu-Lusaka Road, Mongu, Zambia